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The Water Quality Association : WQA Overview : Industrial Section : Industrial Water Treatment Education & Publications : Industrial High Purity Water Education Program

NEW! Industrial High-Purity Water Education Program for Service Professionals

Program Description:

Elevate your experienced service personnel to professionals capable of critically evaluating treatment system performance.

This Web-based, virtual classroom program focuses on acceptable procedures for system installation, troubleshooting, and professional conduct. It teaches the right approach to solving problems in the field and reducing the trial-and-error learning that industrial jobs cannot afford.

In addition to topics on system installation and troubleshooting, students will learn the culture of various industries using high-purity water, the importance of proper documentation, and other valuable tips so they can professionally represent themselves and their employer.

The program consists of three multi-session courses taught in an interactive virtual classroom format, using real-world examples, by instructors with industrial field experience ranging from 15 to 40 years. Coursework will include post-lesson quizzes, discussion groups, and some pre-lesson reading.

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Course 1: Orientation & Overview of Industrial Water Treatment Systems (May 23, 2012 through December 5, 2012)

  • Orientation to the industry, water standards, professional conduct, current and future industry trends
  • Unwritten standards
  • High pressure boiler water standards 
  • Intro to Industrial systems, using a sample system and several application scenarios
    • Overview of how equipment in a system train fits together
    • Main treatment equipment
    • Pre-treatment
    • Post-treatment
  • Interpreting P&I Diagrams using sample system and application scenarios
  • Modifying P& I Diagrams
  • Water Sampling & Logs


Course 2: Installation of Industrial Water Treatment Systems (Beginning in Winter 2013)


  • Preparing for installation – reviewing system components
  • Preparing site for installation
  • Installation and start-up concerns and procedures
  • Checking and validation of installed system
  • Modification of installed system and installation completion procedures


Course 3: Troubleshooting of Industrial Water Treatment Systems (Beginning in Summer 2013)

  • Understanding the customer’s complaint and reconciling with system design
  • Diagnosing the cause of the problem reported by the customer
  • Fixing the problem to address the customer’s complaint
  • Knowing when to refer the problem to manager/applications/sales
  • Developing a long-term monitoring plan
  • End-of visit activities

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Class Schedule:

  • Course 2: Installation of Industrial Water Treatment Systems (Beginning in Winter 2013)
  • Course 3: Troubleshooting of Industrial Water Treatment Systems (Beginning in Summer 2013)

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Who should use this program?

  • Service personnel currently working on or planning to work on industrial treatment systems
  • Technical sales professionals (Course 1)
  • Facilities managers
  • Industrial water system operators
  • Applications engineers 

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Fees and registration:

 Pre-registration is required for all Webinars by 5:00 pm Eastern time the day before the scheduled Webinar. Space is limited. Registration fee includes grading of post-lesson quizzes.

  WQA Member Price WQA Nonmember Price
Course 1: Orientation & Overview of Industrial Water Treatment Systems (16 1-hr Webinar Sessions) $800 $1,100
Course 2: Installation of Industrial Water Treatment Systems TBA TBA
Course 3: Troubleshooting of Industrial Water Treatment Systems TBA TBA
Individual Webinar Sessions $60 each $90 each








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About the course designers and instructors:

The WQA Industrial High Purity Water Education Program is the culmination of numerous years of work by the volunteers of the Industrial Education Task Force. Please click on the names below for bios of the task force members and course instructors.

  • James W. Baker, CWS-VI, AmeriWater, Inc.
  • Wayne Bernahl, CWS-VI, W. Bernahl Enterprises, Ltd.
  • Peter S. Cartwright, P.E., CWS-VI, Cartwright Consulting, Co.
  • Ernesto Castro, Global Custom Water Services, LLC
  • Christopher Gallagher, Mar Cor Purification
  • Keith Huebner, Global Water Services
  • Michael Schaefer, CWS-VI, Culligan Water Conditioning
  • Larry Zinser, Master Water Conditioning, Corp.

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Contact Dr. Tanya Lubner, Director of Education, Water Quality Association, tlubner@wqa.org or 630 505 0160.

Related Pages:


  • Up to Industrial Water Treatment Education & Publications


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