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WQA Webinars: Virtual Office Hours

The webinar speakers have graciously agreed to answer follow-up questions for up to two weeks after the live webinar. Speakers are volunteering their time, so please allow up to 48 hours for answers to be sent.

 

Current Webinar: Determining Chlorine Dosage for Continuous Disinfection (0.1 CPD with completion of quiz)
Presented by Marianne Metzger, National Testing Laboratories, June 7, 2011

Explanation of chlorine demand, dosage, and residual. Calculations and procedures for continuous and shock chlorination.

 

 Past Webinars By Topic

Disinfection

Sales

Plumbing Materials & Valves

Customer Service

 

Disinfection

Disinfection and Sanitation of Water Treatment Equipment (0.1 CPD with completion of quiz)
Presented by Larry Zinser, Master Water Conditioning Corp., May 20, 2010

Reviews microbiological contaminants and their behavior in water distribution systems. Discusses common sanitizers and their efficacy.

 

Plumbing Materials & Valves

Water Tubes: Types, Joining, Support (0.1 CPD with completion of quiz)
Presented by Vincent M. Kent, MPRA, CWS-I, CI, Abendroth Water Conditioning, Inc., June 10, 2010

Important characteristics of current residential and commercial potable water piping, considerations and tips for joining pipe and pipe supports. Good preparation for WQA Certified Installer exam.

 

Plumbing Valves - Making the RIGHT Choice (0.1 CPD with completion of quiz)
Presented by Tanya Lubner, PhD, Director of Education & Certification, Water Quality Association and Brian Kinney, President, All American Plumbing Service, July 8, 2010

Overview of plumbing valves encountered in water treatment installations, effects on flow rate and distribution system pressure, and when to use which valve. Good preparation for WQA Certified Installer exam.

 

Sales

Creating Business from Existing Customers
Presented by Kelly Thompson, CWS-VI, Moti-Vitality, October 7, 2010

Review best practices for setting appointments from an existing customer database and what to do once the appointment is set.

 

Sales Appointment Preparation
Presented by Kelly Thompson, CWS-VI, Moti-Vitality, October 21, 2010

What to do in the hours leading up to a sales presentation.

 

Convert the Service Call into Additional Business
Presented by David Scurlock, Direct Professional Service, Inc., September 23, 2010

A practical approach for service people to develop additional business with their customers. Provides the basic skills to have a sales focused conversation with the customer after the service call has been successfully addressed.

 

Customer Service
Convert the Service Call into Additional Business

Presented by David Scurlock, Direct Professional Service, Inc., September 23, 2010

A practical approach for service people to develop additional business with their customers. Provides the basic skills to have a sales focused conversation with the customer after the service call has been successfully addressed.

 

Turning Around the Difficult Customer
Presented by David Scurlock, Direct Professional Service, Inc., September 9, 2010

Strategies to help service people address difficult customer situations: recognizing the situation, de-fusing the situation and leaving the customer satisfied at the conclusion of the interaction. Service technicians will get practical steps that they can immediately apply. The results will be less stress for the technician and a satisfied customer.

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