What is the Water Quality Association?
The Water Quality Association : WQA Overview : WQA Education : WQA Archived Webinars

Get training and earn seat time CPD credits without leaving the office.

 

Archived Webinars By Topic

Customer Service

Disinfection

Industrial Water Treatment Topics Membrane Technologies

Plumbing Materials & Valves

Regulatory Issues

Sales

Water Wells

 

 

 

 

 

 


 


Disinfection

 Chemical Metering Pumps - Sizing & Operation (0.1 CPD with completion of quiz)

Presented by Steve Sullivan, CWS-II, Stenner Pump Company, Jacksonville, FL, July 21, 2011

Walk through sizing calculations for feed pumps for various chemicals, injection rates, and flow rates. Webinar includes a downloadble calculator.

 


Determining Chlorine Dosage for Continuous Disinfection (0.1 CPD with completion of quiz)
Presented by Marianne Metzger, National Testing Laboratories, June 7, 2011

Explanation of chlorine demand, dosage, and residual. Calculations and procedures for continuous and shock chlorination.

 


Disinfection and Sanitation of Water Treatment Equipment (0.1 CPD with completion of quiz)
Presented by Larry Zinser, Master Water Conditioning Corp., May 20, 2010

Reviews microbiological contaminants and their behavior in water distribution systems. Discusses common sanitizers and their efficacy.

 


UV Disinfection for Residential Wells - Part I  (0.1 CPD with completion of quiz)
Presented by Matt Palmersten, CWS-IV, VIQUA - a Trojan Technologies Company, Guelph, ON CANADA, August 11, 2011

Discusses efficacy of UV on various pathogenic contaminants, different system classes, and pretreatment considerations, required water analysis parameters for successful application and dosage determination.

 


UV Disinfection for Residential Wells - Part II  (0.1 CPD with completion of quiz)
Presented by Matt Palmersten, CWS-IV, VIQUA - a Trojan Technologies Company, Guelph, ON CANADA, August 25, 2011

Learn best installation practices and maintenance requirements, and test your understanding of these by analyzing sample installations.

 


Well Maintenance and Disinfection (0.1 CPD with completion of quiz)

Presented by David T. Hanson, Design Water Technologies, Shorewood, MN, July 7, 2011

Successful well disinfection is more than just shock chlorination and often requires determining the source of contamination first and a clear understanding of the well water chemistry. Learn how to use bacterial speciation to indentify the source of contamination and how water chemistry impact chlorination efficacy.

 


Whole-House Ultrafiltration - The Low-Energy, Chemical-Free Disinfection Option (0.1 CPD with completion of quiz)

Presented by Peter Cartwright, CWS-VI, PE, Cartwright Consulting Company, Minneapolis, MN, September 28, 2011

UF technology offers physical removal of many microbiological contaminants and is gaining popularity for point-of-entry treatment. Learn about equipment design, maintenance processes, what type of contaminants can be removed with UF, and the critical pretreatment needed to reduce fouling.

 



Industrial Water Treatment Topics

Using Filters to Troubleshoot Industrial Systems

Presented by Christopher Gallaher, Keystone Filter Division, Met-Pro Corp., Hatfield, PA, July 27, 2011

Learn which filters are needed at what points in an industrial treatment train, and how examining these state of these filters can help identify the causes of system failures.
 



Membrane Technologies 

Whole-House Ultrafiltration - The Low-Energy, Chemical-Free Disinfection Option (0.1 CPD with completion of quiz)

Presented by Peter Cartwright, CWS-VI, PE, Cartwright Consulting Company, Minneapolis, MN, September 28, 2011

UF technology offers physical removal of many microbiological contaminants and is gaining popularity for point-of-entry treatment. Learn about equipment design, maintenance processes, what type of contaminants can be removed with UF, and the critical pretreatment needed to reduce fouling.



Plumbing Materials & Valves

Water Tubes: Types, Joining, Support (0.1 CPD with completion of quiz)
Presented by Vincent M. Kent, MPRA, CWS-I, CI, Abendroth Water Conditioning, Inc., June 10, 2010

Important characteristics of current residential and commercial potable water piping, considerations and tips for joining pipe and pipe supports. Good preparation for WQA Certified Installer exam.

 


Plumbing Valves - Making the RIGHT Choice (0.1 CPD with completion of quiz)
Presented by Tanya Lubner, PhD, Director of Education & Certification, Water Quality Association and Brian Kinney, President, All American Plumbing Service, July 8, 2010

Overview of plumbing valves encountered in water treatment installations, effects on flow rate and distribution system pressure, and when to use which valve. Good preparation for WQA Certified Installer exam.

 



Regulatory Issues

Dos and Don'ts for Successfully Lobbying State and Local Representatives
Presented by Mike Gardner, Knox Kimberly, & Ryan Harper, Triadvocates LLC, Phoenix, AZ, October 27, 2011

Learn best practices for working with local legislators and representatives and examine a case study of successful lobbying action by the Arizona Water Quality Association.


 



Water Wells

Well Basics - Sizing, Components, & Operation (0.1 CPD with completion of quiz)
Presented by John W. Pitz, N.L. Pitz Inc., Batavia, IL, June 30, 2011

A good introduction to water well types and components such as well pumps and pneumatic systems.

 


Well Maintenance and Disinfection (0.1 CPD with completion of quiz)

Presented by David T. Hanson, Design Water Technologies, Shorewood, MN, July 7, 2011

Successful well disinfection is more than just shock chlorination and often requires determining the source of contamination first and a clear understanding of the well water chemistry. Learn how to use bacterial speciation to indentify the source of contamination and how water chemistry impact chlorination efficacy.



 

Sales

Creating Business from Existing Customers
Presented by Kelly Thompson, CWS-VI, Moti-Vitality, October 7, 2010

Review best practices for setting appointments from an existing customer database and what to do once the appointment is set.

 


Sales Appointment Preparation
Presented by Kelly Thompson, CWS-VI, Moti-Vitality, October 21, 2010

What to do in the hours leading up to a sales presentation.

 


Convert the Service Call into Additional Business
Presented by David Scurlock, Direct Professional Service, Inc., September 23, 2010

A practical approach for service people to develop additional business with their customers. Provides the basic skills to have a sales focused conversation with the customer after the service call has been successfully addressed.

 



Customer Service
Convert the Service Call into Additional Business

Presented by David Scurlock, Direct Professional Service, Inc., September 23, 2010

A practical approach for service people to develop additional business with their customers. Provides the basic skills to have a sales focused conversation with the customer after the service call has been successfully addressed.

 


Turning Around the Difficult Customer
Presented by David Scurlock, Direct Professional Service, Inc., September 9, 2010

Strategies to help service people address difficult customer situations: recognizing the situation, de-fusing the situation and leaving the customer satisfied at the conclusion of the interaction. Service technicians will get practical steps that they can immediately apply. The results will be less stress for the technician and a satisfied customer.

 

 



 

Related Pages:

 

  • Up to WQA Education


  •    

    Water Quality Association: Back
    Wed, Nov 14, 2018


    Copyright 2018 by the Water Quality Association – All rights reserved.
    Water Quality Association
    International Headquarters & Laboratory
    4151 Naperville Road
    Lisle, IL 60532-3696
    USA
    630 505 0160, Fax 630 505 9637
    info@wqa.org, www.wqa.org

    This page has been viewed 7920 times